Terms & Conditions

Dear Customer,

Coving Shop website intends to provide information about our collections and products to the best of our knowledge. 

If you wish to place on order, we highly recommend visiting our shop; or please call us at 01737 668979 and we will do our best to help you with your project.

Please note: Due to the nature of the plaster products, all our plaster items are non-refundable and non-exchangeable. If you are not sure about the product you want to purchase, please visit or call our shop.
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Why Customer Privacy matters to Coving Shop Ltd.

The customer’s right to privacy is of great importance to Coving shop. Coving shop recognizes that when a customer chooses to provide Coving shop with personal information, the customer places confidence in our ability to handle customer privacy in a responsible manner.

Coving shop believes this information should be used solely to improve the services provided for the customer, Coving shop has put this privacy policy together to state that we protect the customer’s personal information.

Personal Information Collected by Coving Shop Ltd.

When making a purchase at Coving shop, Coving shop will collect the customer’s contact information, which includes name, address, e-mail address and phone number.

Protecting Customer Privacy

Coving shop will take appropriate steps to protect the customer’s privacy. Whenever the customer provides sensitive information (for example a credit card number to make a purchase), Coving shop will take all reasonable steps to protect it, such as encrypting the customer’s card number. Coving shop will also take reasonable security measures to protect the customer’s personal information in storage.

Occasionally Coving shop may disclose the customer’s name and address to third parties when required for delivering specific services and products requested by the customer Coving shop will not provide any of the customer’s personal information to other companies or individuals for marketing purposes without the customer’s permission.

About Deliveries

Coving shop offers delivery with our own vans and drivers, to ensure all goods are delivered on time and in perfect condition. Local deliveries and up to 70 miles in range we am to deliver within 3 to 8 working days, and Deliveries to all other UK mainland areas please send your order by email for quotation.

Please always call our Coving Shop at 01737 668 979 – or email to us, if you have any more questions.

Where or How to Store your plaster mouldings

All plaster mouldings must be stored in a clean levelled floor until all installation is completed.

Plaster coving is fragile, and we recommend having your order delivered 3-4 days prior to installation works, to avoid any accidental  damages.
It is the customer’s responsibility to have proper “construction” floor covering protection for storing plaster mouldings indoors on to finished hardwood floor or carpet flooring to avoid any type of damages. Coving Shop Limited will NOT be held responsible if any type of damages will accrue.

Terms and conditions of sales and services

Orders that are delivered to a residential address will be contacted to arrange a delivery. The customer must be present at the time of delivery to receive and inspect the shipment. The customer is responsible for unloading the product from “Back of Truck”. The driver’s only responsibility is to ensure the product is moved to the rear of the trailer. Many drivers will assist customers in the unloading process, however it is not required nor should it be expected. We recommend at least 2 people be present to unload the shipment.

Shipping Damage

We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. Although our products are packaged securely to prevent any damage it’s possible that in rare cases, damage may occur during shipment. It is your responsibility to inspect the goods you receive immediately upon receipt for damage and contact us while the driver is with you.

If any goods appear to be damaged in shipment, please note it on the bill of lading, refuse shipment and contact us immediately. We will initiate a freight damage claim on your behalf.

We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the Bill of Lading.

Shipping damage claims must be made within 48 hours after the receipt of products, otherwise your claim will be denied. Digital photos should be taken of the packaging and damaged goods in order to facilitate your damage claim.

Returns policy

Items in stock; means we have the plaster mould/design to manufacture the plaster product “made to order”

All gypsum PLASTER products are made to order AND all sales are final. Please note that we will not be able to specify the exact time of your delivery. We deliver from 9am to 6pm weekdays. It is the customer’s responsibility to make sure that there is someone to receive the order/delivery. If you miss your delivery, you will be charged again to reschedule. All our customers are notified beforehand about the delivery date.

Deliveries fill up very quickly, therefore we recommend that you book your delivery as far in advance as possible, to ensure you get your order onsite when you need them.

Please note that all deliveries are to “the door step” only and cannot be carried onto site or upstairs. It is the customer’s responsibility not the driver’s to ensure that the materials are moved from the door step if required.

Please contact us 01737 668 979 prior to ordering if you would like to check our stock, or have any questions about our plaster products.

Legal Notice:

All goods and services remain the property of Coving Shop Ltd until paid for in full.

Coving Shop Limited – CRN 9712579 – UTR 34197 29584
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Coving Shop Limited reserves the right to change the terms and conditions, to terminate any item without prior notice or choose to decline an order without motive.

Sincerely Yours,
The Manager | Coving Shop Limited